Responsible Gaming — 35bp Bangladesh Safe Play Guide

21+ Only — Adults Play Responsibly

Our Commitment to Responsible Gaming

At 35bp, we believe that gaming should be an enjoyable, recreational activity — nothing more. We serve players across Bangladesh from Dhaka to Chittagong, Sylhet to Khulna, and we understand that for the vast majority, betting on cricket, spinning slots, or enjoying live casino games is a form of entertainment enjoyed within their means. Our responsible gaming programme exists to ensure it stays that way.

We take problem gambling seriously. 35bp has designed a suite of player protection tools that are available to every registered user at no cost and without any bureaucratic process. You do not need to explain yourself to use these tools — you simply enable them from within your account settings and they take effect immediately.

Gaming is entertainment, not income. Never chase losses, never wager more than you can afford to lose, and always treat your 35bp balance as a leisure budget — not a financial strategy.

35bp is a platform for adults aged 21 and above. We enforce this restriction through age verification at registration and follow-up KYC checks. Any account found to belong to a person under 21 will be closed immediately and any balance forfeited in accordance with our Terms and Conditions.

Your Player Protection Toolkit

Every 35bp account includes the following tools, all free to use and activatable instantly from your account settings:

Deposit Limits

Set daily, weekly, or monthly deposit caps in Bangladeshi Taka. A limit reduction takes effect instantly. A limit increase requires a mandatory cooling-off period before it becomes active, protecting you from impulsive decisions.

Session Time Limits

Define the maximum duration of a single continuous gaming session. When the limit is reached, 35bp automatically ends the session and logs you out. An optional warning alert can be set to notify you before your session limit approaches.

Self-Exclusion

Formally suspend your 35bp account for a set period — minimum 30 days — or permanently. During self-exclusion you cannot log in, place bets, or claim bonuses. This cannot be reversed during the chosen exclusion period. Contact support to activate. All self-exclusion requests are processed within hours.

Time-Out (Short Break)

Take a structured break from gaming for 24 hours, 48 hours, or up to 30 days without formally closing your account. During a time-out your account is suspended but resumes automatically once the period expires. Ideal for players who simply need a short pause.

Account Closure

If you decide that you no longer wish to use 35bp, you may request permanent account closure at any time via the support team. Any real-money balance (net of active bonus balances) will be returned to your registered payment wallet after identity verification is completed.

Activity History & Statements

Review your complete betting and transaction history at any time from within your account. Transparency about your own spending patterns is one of the most effective tools for staying in control of your gaming.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, background, or income. The signs are not always obvious, and many people who develop a gambling problem are not immediately aware that their behaviour has become harmful. The following are common warning signs that gambling may be becoming a problem:

Feeling anxious or irritable when not gambling

Spending more than you intended or can afford

Hiding gambling activity from family or friends

Feeling depressed, guilty, or hopeless after gambling

Losing track of time while gambling

Chasing losses by placing larger or riskier bets

If you recognise any of these patterns in yourself or someone you care about, please use the player protection tools on your 35bp account or contact 35bp support directly. You are not alone, and help is available.

Self-Assessment: Is Gambling Affecting You?

The following questions are designed to help you reflect honestly on your gaming habits. If you answer "yes" to two or more of these questions, we strongly encourage you to use the responsible gaming tools on your account or to contact our support team:

Ask yourself honestly:

Have you ever gambled with money you needed for essential expenses such as rent, food, or bills?
Have you tried to win back money you lost by gambling more, or by placing larger bets than you normally would?
Has gambling ever caused conflict with family members, a partner, or close friends?
Do you think about gambling frequently when you are not playing — planning your next session or calculating potential returns?
Have you borrowed money, sold belongings, or taken out a loan in order to fund your gambling?
Have you felt that you need to gamble with increasingly large amounts in order to experience the same level of excitement?

This self-assessment is not a clinical diagnostic tool. If you are concerned about your gambling habits, we recommend speaking directly to 35bp support or reaching out to a qualified counselling service.

Age Verification and Underage Protection

35bp operates exclusively for players aged 21 and above. We take our obligation to prevent underage gambling with complete seriousness. All new registrations are subject to age verification as part of the initial account setup, and identity documents may be requested at any point during a player's time on the platform.

If you share your device with family members or others who may be under 21, we strongly recommend the following precautions:

Always log out of your 35bp account when your session ends, and never save your login credentials on a shared device.
Use device-level parental controls to restrict access to gaming content on phones or tablets used by children.
Contact 35bp support if you suspect that an underage person has accessed or registered an account on the platform. We will investigate and act immediately.

How to Activate Your Protection Tools

Accessing your responsible gaming tools on 35bp is straightforward. Follow these steps:

Log in to your 35bp account and navigate to the Account Settings section.
Select Responsible Gaming from the settings menu to view all available tools.
Choose the tool you wish to activate — deposit limit, session timer, time-out, or self-exclusion — and follow the on-screen instructions to confirm your settings.
For self-exclusion requests, contact 35bp support directly at [email protected] to initiate the process. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to process all exclusion requests on the same day they are received.

If you are in immediate distress or feel that gambling has become a crisis, do not wait — contact our support team now. You can also speak to a trusted friend or family member. Seeking help is a sign of strength, not weakness.

Principles of Safer Gambling

Whether you are a casual cricket betting fan or a regular slots player, these principles apply to every gaming session on 35bp:

Set a budget before you start and stop when it is spent — never supplement a gaming session with unplanned additional funds.
Treat losses as the cost of entertainment. A loss is not a debt that needs to be recovered. Never chase a losing run.
Take regular breaks during gaming sessions. Step away from the screen at least once every 45 minutes to check in with yourself and assess whether you are still gaming for fun.
Never gamble under the influence of alcohol, extreme fatigue, or emotional distress. Clear-headed decisions are responsible decisions.
Balance gaming with other leisure activities. Healthy gaming habits sit alongside sports, family time, social activities, and other hobbies — not in place of them.

Gaming on 35bp should always be a choice made freely and enjoyably — never a compulsion. If it ever feels like the latter, please use your account tools or reach out to us.

Get Support — We Are Here to Help

If you have any concerns about your gaming activity — whether it is a question about the tools available, a request to activate self-exclusion, or simply a need to talk to someone — the 35bp support team is available to assist. You can reach us at [email protected] (plain text — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6) and responds to all responsible gaming enquiries as a priority.

35bp does not offer clinical counselling services. If you or someone you know needs professional support for problem gambling, we encourage you to speak with a qualified mental health professional or seek guidance from a recognised counselling organisation in Bangladesh. Taking that step is something to be proud of.

Play Smart. Stay in Control with 35bp.